WHAT TO EXPECT FROM INNOVATIVE CLEANING SOLUTIONS
At Your Consultation
You've set up an appointment for a free, no-obligation, in-house cleaning estimate. Great! At the scheduled time, an Innovative Cleaning representative will arrive wearing Innovative Cleaning attire. While in your home, we will work with you to create a Cleaning Plan, discuss the cost, and set mutual expectations for satisfaction and success. We offer cleaning packages and this meeting is a great opportunity to discuss:
Areas you’d like to receive special attention
Rooms you would like to have emphasized or de-emphasized
Special projects you’d like to have tackled, like refrigerator or oven cleaning
What you liked and did not like about any cleaning services you’ve used in the past
Cleaning supplies, disinfectants, green cleaning, etc. cleaning frequency, and your preferred day of service.
Weekly or twice a month service is our customers’ cleaning schedule. At the end of the consultation, if we're a good fit our representative can go over the service agreement, and schedule your first cleaning appointment.
BEFORE THE CLEAN
Before your cleaning team arrives, they review the details of your cleaning plan so they know exactly what you want. Most customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. If something comes up that causes a conflict in your cleaning schedule, just call. We appreciate a 72-hour notice, but understand that some situations are just unavoidable.
During the Clean
We only hire caring workers who have the right to work in the United States. All are subjected to a comprehensive background check and drug testing. Once completed, they are then trained extensively in the Innovative Clean method of cleaning. If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum, and scrub while you're out enjoying some free time. Our crew's complete work along with a smile and an attitude will earn your respect, we arrive with our own cleaning supplies. Of course, not all homes are lived in the same way, and cleaning thoroughly sometimes means staying a little longer than usual.
After your First Clean
After the initial visit, you will receive a follow-up survey asking for your feedback on the service. If you would ever like to have changes made to your service, your Innovative Clean representative will make the adjustments on your account, and those changes will be reflected on your next visit. Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issues, including any oversight or misunderstanding regarding the specification of Your Cleaning Plan.